Frequently asked questions

Most organisations are up and running in under an hour. You add your organisation details, invite your first carer, and onboard your first client. No IT team or technical knowledge required.

No. Careroot is fully web-based and works in any modern browser. The carer app is a Progressive Web App — carers add it to their home screen like an app, with no app store required.

Yes. Careroot AI can import paper care plans and digitise them automatically. You can also manually enter client data, or use our CSV import for bulk uploads.

Careroot works on any device with a modern browser — desktop, tablet, and mobile. The carer app is optimised for mobile and works offline with no signal.

Careroot maps evidence to the CQC assessment framework key questions and quality statements. Your live compliance dashboard shows where you stand and flags gaps before an inspector finds them.

Yes. The current CQC assessment framework is built into Careroot from day one — not retrofitted. Every care plan, visit note, and incident is mapped to the relevant quality statements. Careroot is designed to support CQC evidence readiness, not to claim CQC certification (CQC does not certify software).

Yes. The Evidence Library lets you upload documents, policies, certificates, and audit reports — all tagged to specific quality statements and key questions. You can generate a complete evidence pack in one click.

Your compliance dashboard gives you an instant evidence export organised by key question. Inspectors can see exactly which quality statements are evidenced and where gaps exist.

Yes. 30 days, every feature, no credit card required. You only enter payment details if you decide to continue after the trial.

If you don't upgrade, your account is paused and data is retained for 90 days. You can export everything at any time, or reactivate by upgrading to a paid plan.

Yes. You can upgrade or downgrade at any time from your billing settings. Upgrades take effect immediately. Downgrades apply at the next billing cycle.

Yes. Contact us at onboarding@careroot.co.uk and we'll discuss pricing for NHS teams and registered charities.

All data is stored in UK-based servers (AWS EU-West-2, London region) on all plans, fully encrypted at rest using AES-256 and in transit using TLS 1.3. Enterprise customers receive an enhanced contractual UK data residency guarantee.

Data is strictly org-isolated. Your carers can only see the clients assigned to them. Families see only their relative's data. You control every permission level.

Yes. Careroot is fully UK GDPR compliant. We are the data processor; your organisation is the data controller. A Data Processing Agreement (DPA) is available on request at onboarding@careroot.co.uk.

Yes, securely. The carer app uses Row Level Security — carers can only access data for their assigned visits. Sessions are time-limited and device management controls are available on enterprise plans.

Yes. The carer app is a fully offline-capable PWA. Carers can complete visits, record medications, and write notes with no signal. Everything syncs automatically when back online.

GP Connect is an NHS API that gives care providers access to a client's GP record. Careroot has applied for NHS Assured Supplier status to enable this integration. It is not live yet — estimated Q4 2026, subject to NHS assurance approval. Register your interest at careroot.co.uk/gp-connect.

Yes. The family portal gives approved family members real-time visit updates, AI weekly briefings, meal records, and direct messaging with the care team.

Yes. The payroll module calculates pay from visit data, handles different rates for different visit types, and exports to CSV for upload to your payroll provider.