Every feature exists because a care coordinator, registered manager, or CQC inspector told us they needed it.
AI-powered
Stop spending 3 hours on a care plan. Careroot AI drafts it from your assessment data in seconds. Your coordinator reviews, edits, and approves.
Carers speak their notes. AI structures them into clinical format automatically.
AI analyses 30 days of data and flags deterioration before it becomes a crisis.
Upload existing paper care plans as PDF. AI converts to digital in minutes.
AI Draft
CQC 2026 Ready
Careroot maps every interaction to the CQC 2026 Single Assessment Framework. You always know where you stand.
Safe
Effective
Caring
Responsive
Well-led
The CQC's 2026 Single Assessment Framework requires digital evidence at the centre of how services are assessed. Careroot generates that evidence from every interaction — automatically.
No other platform has this
Every care agency will face a medical emergency. Most are not prepared. Careroot is.
The red SOS button is fixed at the bottom of every carer's visit screen. One tap: SMS to on-call manager with GPS, SMS to all emergency contacts, email to GP, incident auto-created — all in 3 seconds.
Every client gets a unique QR code and PIN for their fridge. Paramedics scan it, see full medical record instantly. No login. No account. No delay.
The SOS button is not just for carers. Family members on the portal have it. Clients with portal access have it too. Same cascade. Because emergencies don't only happen during visits.
DNR status that cannot be missed
Do Not Resuscitate status shows as a red banner at the top of every screen — care plans, visit screens, paramedic access, family portal.
Built for one-handed use on any smartphone. No training required. Works completely offline.
Care plan, GPS check-in/out, view logging
Large tap targets, one-handed checklist
Given, Refused, Unavailable, Not Required
Step-by-step prep, allergy warnings, consumption tracking
Typed or voice, AI structures automatically on save
Today's visits
Margaret Davies
09:00 · High risk
John Smith
11:30 · Medium risk
Patricia Brown
14:00 · Low risk
Medications
Meal preparation
Scrambled Eggs — John's way
Breakfast · Est. 8 minutes
Crack 2 eggs, add 2 tbsp oat milk
Whisk well until combined
Cook on LOW heat — stir slowly
Serve on the blue plates only
Careroot caches everything for each visit before carers leave. Complete the entire visit offline — notes, medications, meals, tasks, check-in, check-out. Everything syncs automatically when signal returns.
Family engagement
When families can see what's happening, they trust your agency. When they trust your agency, they refer you to others.
Limited Access
Standard Access
Full Access
🍲
"She loves Nigerian pepper soup on cold days."
The client's daughter submits the recipe with steps. Manager approves. It appears on the carer's visit screen the next morning. That is person-centred care.
Person-centred care starts here
Care plans describe what support someone needs. Food plans describe who they are. Careroot captures both.
Meal Preparation
Breakfast · Est. 8 minutes
Crack 2 eggs into a bowl, add 2 tbsp oat milk
Whisk well until combined and slightly frothy
Heat pan on low — John likes it soft, not rubbery
Stir slowly and continuously — remove while still soft
Serve on the blue plates — he won't eat from other plates
Record intake
Complaints management
A complaint handled well is evidence of a well-led service. Careroot ensures every complaint is resolved within the legal 28-day requirement.
Accessible from family portal, manager dashboard, and client profile
Client describes complaint in their own words — person-centred
Categories: care quality, staff conduct, missed visit, communication, medication, food
Anonymous submission option always available
CQC escalation option always offered — legal requirement
Auto-generated reference number: CR-2026-XXXXX
Manager notified by email and SMS on submission
28-day response tracker: amber at 14 days, red at 7, flashing when overdue
Status tracking: open, investigating, resolved, escalated, withdrawn
Carers cannot see the complaints table — enforced at database level
Carers cannot see complaints made about them specifically
Full audit trail for CQC inspection evidence
Staff management
Full directory with search and filter. DBS status, contract type, burnout risk badge, active visits today count.
DBS number and expiry per carer. Automated warnings at 90, 60, and 30 days. Red badges on expired DBS.
Qualifications and training with expiry dates. Compliance percentage per carer. Overdue training flagged.
Weekly burnout risk score. Low, medium, high — based on visit patterns, note sentiment, and flagged concerns.
Document storage and verification status per carer. Expiry tracking for time-limited documents.
Wellbeing score per carer. Staff limit enforcement per subscription plan with upgrade prompts.
Security and data
26 database tables. Every query scoped to your organisation. No data leaks between organisations. Enforced at database level.
All data encrypted in transit (TLS 1.3) and at rest. UK data residency on Enterprise plans. Fully GDPR compliant.
Every action logged. Every note. Every care plan view. Every login. Every emergency access. Full forensic trail.
Seven roles. Each sees only what they need. Carers cannot see complaints. Family cannot see internal notes.
Custom App
Large care groups, NHS community care teams, and franchise agencies run Careroot under their own name. Staff, families, and CQC inspectors only ever see your brand.
Your logo and brand colours throughout the entire platform
Your own domain — yourname.co.uk not careroot.care
All emails sent from your domain
Your name in the Play Store and App Store
Your support contact details shown everywhere
Three packages: Basic £500/mo, Full £1,000/mo, Enterprise £1,500/mo
Start your 30-day free trial today. No credit card. No commitment. Set up in under an hour.